Said on a call. Flagged the same day.
Accounts tell you they’re leaving long before the cancel email — out loud, on calls your team is already having. Telephos labels those moments as they’re captured, so the renewal conversation starts from what was actually said.
The cancel email is the last signal, not the first.
A competitor complimented in passing. A quiet “we’re evaluating a couple of options.” A team that stopped using the feature they bought you for. These moments happen on ordinary calls — and they vanish unless someone remembers to log them. Telephos doesn’t depend on a rep’s memory. Every call is read, every tell is labeled, the moment it’s captured.
“Honestly, the Yotpo widget we saw in their demo looked a lot cleaner than what we have today.”
A compliment for a rival, said to your own CSM. The single most reliable churn tell — and the one least likely to make it into a CRM note.
“We're taking a look at two other helpdesks before we commit to another year.”
An open evaluation, stated plainly. If this doesn't reach the renewal owner within the week, the QBR is already behind.
“The lifecycle team hasn't really touched the flows since the replatform.”
Not a complaint — an admission. Adoption quietly went to zero, and nobody on either side flagged it. Until now.
Last week outranks last year.
A pricing gripe from seven months ago is context. A competitor compliment from Tuesday is a fire. Telephos weighs every signal by when it was said — fresh signals at full strength, older ones decaying into background — so your risk list reflects what accounts are saying now, not everything they’ve ever said.
Complimented a competitor's widget on a support call
Asked how hard it is to export review data
One pricing complaint, never repeated
In the prep doc, not the postmortem.
A churn flag that surfaces after the account leaves is a history lesson. Telephos puts the flags in the renewal call prep — before the QBR, while the save is still on the table. And when account after account voices the same reason, the pattern goes to Product as evidence, in your customers’ own words.
Walk in knowing what they’ve been saying.
- Complimented a competitor's review widget on a support call — 6 days ago. Lead with the redesigned widget shipping this quarter.
- Lifecycle team hasn't touched flows since the replatform. Offer a re-onboarding session before they conclude the product stopped working.
- Asked twice about contract flexibility. Come with an answer, not a follow-up.
One account is an anecdote. Nine is a roadmap item.
“Flows feel heavy after replatform”
9 accounts · trailing 90 days ↑
When the same churn reason shows up across your book, Telephos rolls it up — with the verbatims attached — so Product hears the case in customers’ own words. Anecdotes in. Evidence out.
One dataset. Every team’s next move.
The same calls that flag your renewal risks also arm your sellers and brief your product team.
See the flags your book is already raising.
Start a 30-day PoC — your transcripts, your accounts, real renewal flags before the next QBR.