Roadmap input
Requests in. A ranked roadmap out.
Every feature request your customers voice on a call, captured the moment the transcript lands and labeled category → topic → subtopic. Not the loudest voice in the room — the counted voice across every call.
01 · Captured01 · Captured at ingestion
Heard once, counted forever.
A customer asks for something on a call. Today that request lives in one rep’s memory. Telephos captures it as the transcript is processed — the request, who voiced it, the call it came from — and files it category → topic → subtopic, so different words for the same need roll up into the same row.
Heard on today’s calls
“If loyalty tiers could flow into our email segments, we’d build winback flows off them tomorrow.”
“We run three storefronts and I’m still stitching the numbers together in a spreadsheet.”
“The segment sync needs to go deeper — tags alone only get us halfway.”
“Can we theme the reviews widget so it matches our product pages?”
“One dashboard across every store would save our analyst a day a week.”
Where Product looks
Illustrative demo data
02 · The ranked view
The count is the argument.
Product doesn’t need another opinion about what to build next. It needs to know what forty customers asked for versus what one did — ranked the way the decision is being made, with the verbatim a click away.
“If loyalty tiers could flow into our email segments, we’d build winback flows off them tomorrow.” — DTC beverage brand
Every count opens to its calls. Every call opens to its words.
Illustrative demo data
03 · The counted voice
Not the loudest voice in the room.
The counted voice across every call.
When a PM asks “who actually wants this?”, the answer isn’t a shrug or the last escalation — it’s a list of calls, each with the customer’s own sentence attached.
48 customers who asked for something this quarter
“We need a custom export format. It’s a dealbreaker.”One account, in an escalation meeting
Next quarter’s roadmap
- 1Custom export formatRaised once, loudly — in an escalation
- 2Deeper email segment sync“I think a few people have asked?”
- 3Multi-store reportingSomeone mentioned it last month
Set by whoever was in the room last.
Illustrative demo data
04 · Close the loop
Product asks. Every call answers.
Seed the questions you want answered into call prep, and discovery happens on calls Product never joins. The AE walks in with the question on the sheet; the customer answers in their own words. No Slack-paste, no game of telephone.
Seeded by Product → call prep
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Illustrative demo data
Roadmap input
See your roadmap in your customers’ own words.
A 14-day PoC on your own transcripts: requests captured, labeled, and ranked — with every count backed by a call.