The counted voice of every call — not the loudest voice in the room.
Your customers tell your GTM team what to build, every week, on calls you never join. Telephos captures it, labels it, counts it, and hands you the evidence — verbatims and all.
Every request, filed the moment it’s said.
A merchant asks for something on a sales call. Today, that request survives only if the rep remembers it, writes it down, and pastes it somewhere you happen to read. Telephos captures it at ingestion — the moment the transcript lands — and labels it category → topic → subtopic, automatically, on every call.
Because the labels are consistent, “can loyalty tiers reach our Klaviyo segments?” and “we want the segment sync to go deeper” land in the same row. What you read isn’t a pile of quotes — it’s a ranked list, ordered by how many distinct calls asked, with every customer’s own sentence one click beneath the count.
“If loyalty tiers could flow into our Klaviyo segments, we’d build winback flows off them tomorrow.” — Olipop
Ask a question on fifty calls you’ll never join.
You can’t sit in on every sales and CS call — but your questions can. Seed what you want asked into call prep, and every AE walks in with it on the sheet. When GTM hears it, you see it: answered in the customer’s own words, back in the same counted dataset.
- Who owns retention reporting on their side today?
- Seeded by ProductHow do they handle reporting across multiple storefronts — tool, spreadsheet, or nothing?
- What does their current renewal cadence with Gorgias look like?
- Patagonia— Spreadsheet, weekly, one analyst owns it
- Allbirds— Three storefronts, still stitching by hand
- Olipop— Single store today, second launching in fall
No survey, no incentive budget, no 4% response rate. Just the conversations your company was already having — with your question in them.
9 of 14 churned accounts raised it on a CS call first
Raised across 11 calls before the first cancellation
Clustered in accounts under 60 days old
“We just couldn’t defend the spend at renewal without a report our CFO could read.” — a churned account, on their last CS call
Churn reasons arrive as evidence, not anecdote.
“We’re losing accounts over reporting” is an anecdote. Nine of fourteen churned accounts raising the same labeled complaint on a CS call — weeks before the cancellation — is a pattern you can size, sequence, and fix.
Because CS calls flow through the same pipeline as sales calls, the reasons customers leave live in the same counted taxonomy as the features they ask for. When you’re deciding what to build next, the cost of a gap and the demand for a fix sit side by side — each backed by calls, each in the customer’s own words.
One dataset. Every team’s next move.
The same calls that rank your roadmap arm the rest of the org too.
Hear what every call is telling you to build.
A 30-day PoC on your own transcripts: requests captured, questions seeded, churn reasons counted — evidence from week one.